Unauthorized orders In the past week I have had two changes to my subscription that I did not authorize. The first one seemed to be a horizontal change in how various things were bundled, but today I seem to have been signed up for StreamSaver. I don't show any signs of strange login activity on either my email or my Xfinity account page. I will be happy to check the status of your account from here for you. Could you send me a direct message with the full name and complete address for your service? With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. Customers enrolled with a debit or credit card will receive a $5 per month discount. Customers enrolled with a stored bank account will receive a $10 per month discoun t - I'd like to hear from customers who have set up auto-payments with Xfinity using a bank account. Any problems? When on my desktop PC and I log on to my Xfinity Email, it opens directly into my address book. I checked with other people and their email opens into their Inbox? I know the previous version of the Xfinity account online did look and align much like the Xfinity My Account app. As you mentioned, at times adding apps to a phone is not the preferred method to utilize. My husband is very much a minimalist when it comes to apps on his phone. For the past week or so, maybe longer, I have *not* been able to login to my XFinity account on my computer. My internet service is running fine. Today, I decided to try to figure out why I couldn'. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the Digital Care Teamhere at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was t. Thank you for reaching out to us @user_c3sfpy! To update the payment method on the account, we have a dedicated article here.